Hammer heads are warranted by the manufacturer for defects for the life of the hammer. Handles are warranted for 60 days by the manufacturer.
Tool Bag wear & tear:
The manufacturer will replace tool bags for manufacturer defects in construction of the bag. Normal wear and tear from use is not covered by warranty.
Credit card disputes.
Your credit card will show a charge from Aspen/Torcarr. Should you dispute this charge due to not recognizing the vendor, you will be charged an additional $35 fee plus the original amount if the bank reverses the charge. You accept and agree to these terms when placing an order.
Common Carrier US
- Inspect all items before you sign for freight
- If you do receive a damaged shipment you may choose not to accept the delivery at that time and we will handle any claims directly with the carrier
- In the unfortunate occasion that your freight shows up with damage and you did not mark it on the bill, call us so we may assist you on making your freight claim
- Residential delivery's will be charged an additional $30-$70
- If you request lift gate service additional charges may apply
Please contact our office at +1 714 992 5942 before returning product. Products over 30 days old will not be accepted for return. Our products are covered under the manufacturers warranty. For
Bucket Boss warranty service please contact Pull'r Holdings at +1 888-797-7855.
Aspen/Torcarr provides special terms to wholesale customers. Products sold to wholesale customers may not be returned. Warranty is provided by the manufacturer.